Information on Returns and Exchanges

36731 Lion Peak Rd
Mountain Center, CA 92561
(951)659-8317

Custom shirts can only be returned due to production mistakes and/or manufacturing defects and will be eligible for a full refund or exchange.

All shirts ordered with standard images or decals can be exchanged for different sizes, however due to the custom nature of our shirts we cannot accept any shirt back for a refund. A shipping fee of $7.75 will be charged for all exchanges.

HOW TO RETURN/EXCHANGE AN ITEM

Exchange Policy

• Please call for an Return Goods Authorization Number before sending any item back(RGA#).
• You must contact us within 7 days of receiving the order for your RGA# and return instructions. You can contact us via email or you can call during regular office hours (951)659-8317. You can also fax us at (951)659-3243 with your request if you prefer.
• Returned items may not used, washed, worn, altered or damaged.
• Exchanges will be for size only and must be for the same image in the same style and color of shirt.
• While you may exchange more then one shirt on an order if needed, we only allow one exchange per shirt.
• Custom text or image shirts may not be exchanged.
• You will be responsible for any item sent back inappropriately or that does not meet exchange or return requirements.

Return Shipping
Customers are responsible for getting the merchandise back to us and indicating the nature of the return. You may use any method of return that you feel comfortable will get to us safely. A $7.00 return shipping fee applies when making an exchange. This includes multiple shirts on the same order as long as they are sent back at the same time. The RGA# must be on the outside of the box for the package to be accepted back.

Errors/Damage/Refunds

• If you have received an item that was damaged, defective, incorrect or not what you ordered please call during office hours or email us. Please do not return damaged/error items without first contacting us.
• If merchandise is received damaged please save all packaging for possible inspection by UPS.
• Due to the custom nature of our shirts we do not accept shirts for a refund.
• If we make an error our preferred resolution is to remake the shirt for you however there are some occasions when in the event of an error a refund will beissued.

If you have any questions please call during regular office hours. All policies are subject to change without advanced notice.